Sprint CEO Dan Hesse recently told Forbes that “his number one priority is improving customer service.” I’m not sure that’s true. Miraculously, I’ve been a Sprint wireless customer since March 2000. My wife and I upgraded our phones this past Saturday amidst a promise on Sprint’s Web site for overnight product delivery.… Read the rest
The New Scientist recently interviewed NYU psychologist and linguist Gary Marcus about the clumsiness of the human brain. Marcus describes the brain as “a clumsy collection of spare parts” — a kluge. “A kluge is a clumsy or inelegant solution to a problem that gets the job done, but not necessarily in the best way possible.”… Read the rest
The cost to ride New York’s Metro North Commuter train is rising, along with the Metropolitan Transportation Authority’s cost to ride the subway. In Grand Central Station, Eddy’s shoeshine raised the price of shine from $3 to $4.… Read the rest
I suspected it a few weeks ago when my Google news reader included some garbled code along with my blog’s usual RSS news feed content. Everything then seemed ok, so I let it go. Then Matt Hurst emailed me over the weekend to let me know the homepage of this blog was publishing links to dozens of MP3 download sites in the footer.… Read the rest
I caught up this morning with my intellectually curious friend, Noah Brier??????. By morning, Noah’s the founder of likemind.us, an international network of like-minded people that meet for coffee. By day, he’s a strategist at Naked Communications, the communications planning agency.… Read the rest
