Facebook Wants Marketers To Be Integrated

Lego PuzzleI returned to my weekly OnlineSpin column at MediaPost. (I’ll soon share more on the reason for my hiatus.)

Last week, in my first column back, I provide some five-mile-high analysis on Facebook’s new positioning that asserts that content and stories are the primary ad unit (versus conventional ads).… Read the rest

Satmetrix Integrates Net Promoter Score With Social Media

Never Stop LovingI’ve long been fascinated with the Net Promoter Score, a loyalty metric that holds companies and employees accountable for how they treat customers. It’s grown in popularity thanks to its simplicity and connection to profitability.

If you’ve ever been asked to rate how likely you are to recommend a company or offering, then you’ve experienced NPS.… Read the rest