Email Closings

If you want your written correspondance to make maximum impact on an individual, the handwritten letter is always best.

John Hancock

File this in my list of personal pet peeves and subtle ways that business people frequently make themselves look stupid…

I received a follow-up email last week from a salesperson hoping to sell me his company’s business software.… Read the rest

Twitter’s Value In Revealing Deep Customer Sentiment

Twitter now is fully a part of a marketer’s universe. But it should not rule out other social media venues when seeking deep customer sentiment.

Tweet Value

Serendipitously, I met with two CEOs last week to talk about their ventures in text-mining and social media analysis.… Read the rest

CMO Tenure – 4 Strategies For Success

Ticking Clock MidnightSpectators and players in the marketing industry love playing monday-morning quarterback when it comes to the short tenures of chief marketing officers (CMOs).

An over-cited backdrop is a stat from a 2004 study by recruiting firm Spencer Stuart, which reported that CMO tenure among top-advertised brands was 23.6 months.… Read the rest

Influence, Spinfluence: Rank-and-file are far more likely to start a contagion

Influence, Spinfluence: The rank-and-file citizen is far more likely to start a contagion.

Crystal Ball Eye

If you’re heavy into social media and digital marketing, you’re probably familiar, intrigued or even obsessed with Klout, a Silicon Valley startup attempting to become a standard measure of online influence. … Read the rest