I’ve lived through a number of natural disasters, including a few hurricanes and floods. Laura and I also lived in New York City during 9/11, a terrorism-induced disaster. Those events all influenced my outlook on psychological and physical preparedness and coping.… Read the rest
Category Archives: Topics
Does Your Firm Harness Or Stifle Passion?
I pulled from some past posts for my latest MediaPost article contribution, below…
Passion is at once one of the most influential, misunderstood and undervalued factors that determine business success. I believe strongly in passion for a host of reasons, including its connection to purpose and competitive advantage. … Read the rest
How To Operate A Snow Thrower
Westchester County, New York, received over a foot of snow in the past 24 hours, and it’s not over yet. Julian and I went out early this morning to remove the first foot of snow. We’ll be out again in the  late afternoon and evening. In this video below, Julian demonstrates how to operate a snow thrower.… Read the rest
Keep Your Kids Safe Online: Cast Of Dads Episode 10
The Internet continues to permeate our lives, including the lives of our children. There’s good and bad that comes with this trend, and it introduces new and complex challenges for parents. This was the feature topic of our latest Cast of Dads podcast.… Read the rest
Don’t Worry About Customer Satisfaction If You’re Not Going To Do Anything About It
The science of harnessing customer loyalty and satisfaction is getting very trendy in business. And perhaps nothing has been more responsible for driving excitement than Net Promoter.
Developed by Fred Reichheld, Net Promoter is a loyalty metric and a discipline for using customer feedback to support business growth and profitability.… Read the rest