Twitter’s Value In Revealing Deep Customer Sentiment

Twitter now is fully a part of a marketer’s universe. But it should not rule out other social media venues when seeking deep customer sentiment.

Tweet Value

Serendipitously, I met with two CEOs last week to talk about their ventures in text-mining and social media analysis.… Read the rest

Does Safety Automation Make People Stupid and You Unsafe?

Panic ButtonI’ve been fascinated with the long-unfolding analyses of the disaster of Air France Flight 447. It’s a riveting story about human error, leadership failure and physics. But it also underscores how technology and automation — in the spirit of safety and productivity — can have the unfortunate outcome of preventing people from gaining the experience and sensitivity required to take command during abnormal situations.… Read the rest

Facebook Open Graph And Your Attention

Attention EarsFacebook’s Open Graph API allows websites to draw information about people, photos, events, pages and other objects — and their relationships between each other. Companies increasingly are luring users to opt into their Facebook-connected apps that offer access to valuable content or some other service.… Read the rest