Ron Johnson’s 17-month tenure as JC Penney’s CEO was disappointing.
I’m sure there are numerous important details that contributed to the failure that no onlooker or journalist is privy to. Nobody will know the complete story for some time.… Read the rest
Only Costco has fans like this “Costco Man!”
This is Ron Susi sporting a shirt his wife made for him on his birthday, to commemorate his Costco dedication.
She describes him as the ultimate Costco member, who turns to Costco for his hearing aids, eye glasses, underwear, socks, vacation home furniture, food and vitamins, Christmas gifts and American Express card.… Read the rest
One of the best ways to predict the quality of meals and service at a restaurant is to examine the restroom.
Restrooms — including toilets, tiles and washbasins — are among the easiest rooms to clean. If a restaurant staff can’t keep the restroom clean, then you can be sure that the kitchen will be worse.… Read the rest
Inbound, unscheduled calls can be incredibly disruptive.
That’s why I often shut off the phone to enter periods of productivity and focus on deliberate tasks and quiet thinking time.
The challenge with turning off my phone has been that I accumulate voice messages that need to be listened to, codified and then acted on.… Read the rest
With Gartner predicting that the CMO will spend more time on IT than the CIO by 2017, some companies have been eager to adopt a chief digital officer (CDO) role in an effort to manage and accelerate digital transformation.
But is appointing a CDO a bad idea?… Read the rest
