I pulled from some past posts for my latest MediaPost article contribution, below…
Passion is at once one of the most influential, misunderstood and undervalued factors that determine business success. I believe strongly in passion for a host of reasons, including its connection to purpose and competitive advantage. … Read the rest
The science of harnessing customer loyalty and satisfaction is getting very trendy in business. And perhaps nothing has been more responsible for driving excitement than Net Promoter.
Developed by Fred Reichheld, Net Promoter is a loyalty metric and a discipline for using customer feedback to support business growth and profitability.… Read the rest
“You work here, therefore we own you.”
That’s the modus operandi for many white-collar employee agreements, which often assert that full-time employees should not take on any freelance work. And companies that do permit full-time employees to freelance often require prior written consent.… Read the rest
Recessions suck. Layoffs suck. And for the “lucky ones†who sustain employment amidst downsizing? Life can suck for them, too.
Being a New Yorker, I’ve talked recently with many of the latter, lucky ones – from industries like media, advertising, banking and the arts.… Read the rest
Passion is at once one of the most influential, misunderstood and undervalued factors that determine business success. I believe strongly in passion for a host of reasons, including its connection to purpose and competitive advantage.
Passion is not addressed often enough in formal business, which is why I was delighted to read John Hagel’s latest think piece on the subject.… Read the rest
