The Super Bowl of Marketer-Consumer Co-Creation

 

Please join the debate here on my latest MediaPost opinion column, where I dive into the upcoming Super Bowl, which will be defined by markter-consumer co-creation.

The Super Bowl of Marketer-Consumer Co-Creation

by Max Kalehoff, September 15, 2006

Super Bowl XLI will be a milestone.

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Advertising Screen Tailors Ads To Its Audience

The new scientist reports on this nifty out-of-home advertising system:

A smart advertising display monitors Bluetooth gadgets in its vicinity, ensuring audiences see only the most appropriate ads, with minimal repeats.

The display detects the presence of devices fitted with Bluetooth wireless transmitters carried by people walking past, such as cellphones and PDAs.

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Sprint to Give Advertisers Customer Data

AdAge reports (subscription required) that:

Sprint Nextel, having announced its intention to allow ads on its mobile web pages, is planning to offer marketers information about its subscribers, including hometown, sex and other factors.

"We have information to better target by sex, address" and other subscriber data that will allow marketers to optimize the channel and reduce the cost of sales, said Paul Reddick, VP-business development/planning and strategy at Sprint.

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Inextricable Economic Link: Customer Sat, Customer Service & Customer-Generated Media

My colleague Bill Stephensen, VP of Auto at Nielsen BuzzMetrics, clearly articulates the inextricable economic link between customer satisfaction, customer service and customer-generated media:

The American Customer Satisfaction Index (ACSI) is one of my favorite research studies in the auto industry because it links customer satisfaction and profitability.

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