What Really Matters: Brand Experience & Customer Service

My mission with AttentionMax is to chronicle trends and disruption in media and marketing, as well as offer frequent anecdotes on how they impact everyday life…my life, in particular. It’s interesting to see which posts resonate with people and spawn public comment or private email, especially considering my uncontrollable tendency to cross between professional and personal life.… Read the rest

Marketers: Become Happy Losers

 

Please join the debate and comment here on my latest MediaPost OnlineSpin column, where I recommend marketing organizations to adopt a culture of Happy Losers (inspired by G. Clotaire Rapaille):

Marketer’s Confession: I’m A Happy Loser
by Max Kalehoff

Marketing and media models are broken.

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Laurent Flores: Research 2.0

Laurent Flores of CRMMetrix has a great post today on Research 2.0:

Listening is certainly the future, as researchers finally realize than their "raw materials" to produce data and insights: "Respondents" are getting more power, and as such the old traditional model of "forced questions" to get answers will soon die.

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